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Get documentation on deploying, managing, and using the Zoom platform. What's New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I am using a Win 10 laptop. I have an external Logitech webcam that is not working on Zoom. The drivers are updated. I have tried on different laptops and different USB ports without any luck. The problem is just with Zoom. I can see the virtual background, if selected, but there is no image.
No other app is using the camera. Any suggestions? This may be a security setting, where Zoom did not gain permission to access your camera in Windows. Please check your Windows Camera Privacy Settings and ensure that Zoom is listed as an allowed application - as below:. If that makes no difference, try right-clicking your Zoom icon and choosing Run As Administrator.
There are 4 options under Hardware Acceleration - I deselected all of them together and then one at a time. Still no luck. Is the camera listed in Zoom - and does it just show a blank or grey image if you don't have Virtual Background? Or is it not even listed? Are you also looking for Zoom to use the camera for microphone? Could you try selecting a different microphone source in Zoom, then restart Zoom. Can you ensure all those apps and tray icons are fully closed.
Then close Zoom fully, including system tray. Then disconnect and reconnect the camera. Then open Zoom. Could you try downloading the Logitech Webcam Settings app and maybe looking for a default-reset for the camera:.
Does the webcam have an LED light on it when in use in other apps - and does that light come on when in Zoom? I am not using the camera for microphone. Camera is listed in Zoom and shows a flickery image when no virtual background is selected see attachment.
The light on camera comes on when selected same as it does on other apps. GoogleMeet and GoToMeeting are not running in the background. I have also switched off Zoom completely and restarted without any luck.
There is no option to reset camera in the logitech setting. The setting, however, has two options - Standard and Widescreen. The Standard option gives me the flickery image like the one attached. The widescreen function works fine. One issue could be that Zoom is using the camera as standard and not widescreen not sure if it is a possibility or a setting that I can change - I am just guessing.
Probably this camera is not compatible with zoom. I have this problem too. It looks like Zoom has had this problem for a number of months. I've seen no posts about actions to fix. Unfortunately I'm moving away from Zoom as a result. I just uninstalled the current Zoom version and reinstalled version 5. Problem solved! Use google to find downloads of previous versions. My Zoom was working fine until I upgraded. Definitely a Zoom problem. I had to downgrade back to 5. The camera worked fine before a Zoom update sometime last year.
Now, it's recognized but shows a gray background. Version rollback fixed it. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center.
Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds. Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Doesn't Recognize my External Camera. NJ11 Observer. Hi I am using a Win 10 laptop.
All forum topics Previous Topic Next Topic. Rupert Collaborator. Hi NJ11 This may be a security setting, where Zoom did not gain permission to access your camera in Windows. Please check your Windows Camera Privacy Settings and ensure that Zoom is listed as an allowed application - as below: If that makes no difference, try right-clicking your Zoom icon and choosing Run As Administrator. Hope this helps. Post back with any news.
In response to Rupert. Hi Rupert. Thanks, but it is still not working. I have tried on two different computers. In response to NJ Thanks, Rupert. I am using Logitech CHD. I reinstalled the bit version. Appreciate your time best wishes. Hi NJ11 Okay then. If it is listed in Zoom, can you try boggling the HD and Radio options under your video preview. Hi Rupert I am not using the camera for microphone. Best wishes. Preview file. And you have tried flipping the HD and Ratio settings under your video preview?
Yes I did. Robyn Observer. In response to Robyn. Post Reply. Related Content.
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